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All Flex Terminal Emulator licenses provide the first year of maintenance and support, which includes the following:
Access to support portal
All releases and patches via direct download
Rapid response during normal North American business hours
Access to knowledge base and user community
Live troubleshooting/screen sharing via WebEx
Flex Terminal Emulator Knowledge Base
Articles written by our experts on topics that may not be covered in the product documentation, which can be searched by category or keyword. The FlexSoftware team reviews all customer issues on a regular basis to determine knowledge base article candidates and publish after a detailed approval process.
Flex Terminal Emulator User Community
Interact with fellow FlexSoftware customers to share information related to Flex Terminal Emulator deployment strategies, automation, configuration, etc. Product related announcements are also displayed here to keep customers informed.
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